Get in Touch With Us
Whether you've spotted something that needs updating on one of our casino reviews, have a question about how we rate and rank sites for Canadian players, or simply want to share your thoughts — this page explains how to reach us and what happens once you do.
How to Reach the Team
Email is the best way to contact us. Every message is read by a real person, and we aim to reply within two working days. The more detail you include about your enquiry, the faster we can point it to the right member of the team.
Please write to us at [email protected]
We don't use auto-responders as a substitute for an actual answer, so if you haven't heard back within three working days, it's worth checking your spam folder before resending.
What We Can Help With
We receive a wide range of messages. The most common ones fall into the categories below:
- Content questions — If something in our reviews or guides isn't clear, or you'd like more detail about how a particular casino, bonus type or payment method works for players in Canada, send us your question.
- Accuracy and corrections — Offers, terms and casino details change frequently. If you've noticed something that looks out of date or inaccurate on any of our pages, we want to know. Accuracy is central to what we do, and reader flags genuinely help us maintain it.
- Feedback and content suggestions — Have a topic you'd like us to cover? A comparison you think is missing? We take reader input seriously when planning new content.
- Editorial and partnership enquiries — If you represent a brand or organisation and would like to discuss how we work, please introduce yourself and outline your proposal clearly. We review all approaches but can't guarantee a response to every speculative enquiry.
- Responsible gambling concerns — If you or someone close to you is experiencing difficulties with gambling, please mention this in your message and we will direct you towards appropriate support organisations available in Canada.
About the Person Behind This Site
Content on notoneseat.ca is researched and written by Geneviève Landry, with a focus on the Canadian market. Our reviews cover payout rates, bonus terms, game libraries, licensing and payment options as they apply to players in Canadian provinces. When you write to us, your message goes to someone who actually works on the content — not a general inbox managed by a third party.
What We Won't Be Able to Help With
We are an independent comparison and review site, not a casino operator. That means we can't assist with account queries, withdrawal issues, bonus disputes or technical problems at any of the casinos we cover. For those, you'll need to contact the casino's own support team directly. If you believe a casino has acted unfairly, an alternative route is to raise a complaint with the relevant licensing authority or an accredited alternative dispute resolution (ADR) service.
A Note on Our Editorial Standards
notoneseat.ca earns revenue through affiliate relationships with some of the casinos we list. That commercial arrangement does not influence our editorial ratings or the order in which casinos appear — those are based on the criteria we apply consistently across the site. If you have concerns about how a specific casino was assessed, or if you believe a rating no longer reflects current reality, please let us know. We review and update our content regularly, and reader input is one of the ways we keep it current.
We appreciate you taking the time to visit this page. We look forward to hearing from you.